The official answer, and only the official answer.
Contexto answers citizens, businesses and media from your agency's published content — cited to the page, in plain language, with nothing improvised and nothing from the open internet.
Everyone arrives with a different question. The org chart doesn't help them.
A citizen working out what they're entitled to. A business navigating compliance. A staff member from another department. A journalist after the official position. Government websites funnel all of them through the same navigation, built around org charts rather than questions — so the phones ring instead.
Contexto meets each person where they are and gets them to the right page, in plain language, without a call centre queue — and because it answers only from published content, it can only ever give the official line.
Eligibility depends on your business size and energy spend. Small businesses that consume under a set annual threshold qualify automatically through their retailer [1]. If you're unsure which category you fall into, the eligibility checker walks you through it [2]. Would you like the checker or the full guidelines?
Grounded AI is the only acceptable AI in the public sector.
Answers generated exclusively from published content, cited every time, hosted onshore, with sensitive topics routed to official channels — the requirements procurement will ask about, met by default.
Data residency
Conversation data is hosted onshore — Australian or EU regional servers — to meet government data-sovereignty requirements.
No training on visitor data
Your visitors' queries are never shared with, or used to train, global commercial AI models.
Anonymous by default
No accounts, sign-ins or personally identifiable information required for a citizen to get an answer.
Plain-language answers
Complex legislation, policy and guidelines, translated to the reading level of the person asking — without changing the meaning.
Full conversation audit
Every interaction is logged securely in your dashboard for compliance audits and service review.
White-labelled delivery
Styled to your agency's design system and brand, with the transparency an AI assistant is expected to carry.
Answer citizens without adding to the queue.
Book a call and we'll show you Contexto answering public-sector questions — cited, onshore, and on-message.
30 minutes, no obligationThe questions citizens ask are a map of where the service fails them.
Every question is a live signal of where your site — and the service behind it — is letting people down. Gap reports become plain-English briefs for content and service teams, and the whole picture is built without collecting a single piece of personal data.
Questions from public-sector teams
Is visitor data stored onshore?expand_more
Yes. Australian deployments store conversation data in Australia; European deployments store data in the EU. Data does not move between regions.
Can it refuse or redirect certain topics?expand_more
Yes. Configurable answer rules route defined topics — emergency response, direct legal claims, individual case decisions — to official pages or contact numbers instead of answering them.
How do we know it won't give the wrong official line?expand_more
It answers only from your published content and cites the page every time. If something isn't published, it says so rather than improvising — so it can't contradict your official position.
Does it meet accessibility requirements?expand_more
The concierge is keyboard-navigable and screen-reader compatible, and we work through your agency's specific WCAG requirements during onboarding.
Can we review what it said?expand_more
Every conversation is logged in your secure dashboard for compliance audits and service reviews, with full transcripts and the sources each answer used.
Is it compliant with the EU AI Act?expand_more
Contexto operates as a transparency-first, limited-risk assistant: it identifies as AI, carries an accuracy disclaimer and a privacy link, and runs on providers under data-processing agreements. See our security and privacy page.
Ready to turn your website into a conversation?
You’ll be speaking with Marameo Design — 15 years building digital platforms for health, research and university organisations.
30 minutes, no obligation