A healthcare chatbot that isn't a chatbot
Contexto is an AI concierge for hospitals, health services and research bodies. It answers patients, clinicians, researchers and funders from your published content only — cited, current, and never improvised.
One website. Four audiences in completely different situations.
A health organisation's website serves a patient looking for a clinical trial, a clinician checking a referral pathway, a researcher scoping collaboration, and a funder assessing impact — all through the same search box, which treats them identically. Meanwhile a generic AI chatbot answers healthcare questions from the open internet, which is exactly how invented programmes and out-of-date clinical information end up in front of patients.
Contexto does neither. It asks who it's helping when the answer depends on it, responds at the right level for each, and draws every word from your own published pages — with a citation the visitor can follow.
Grounded, cited, and built for a clinical setting.
Everything a health website needs from an assistant, and nothing it can't afford — no invented advice, no leaked data, no answers that outrun your published policy.
Speaks patient and clinician
A patient and a referring clinician can ask the same question and get different, correctly-pitched answers. Contexto establishes who it is talking to — only when the answer depends on it.
Never invents medical information
It relays only what your organisation has published, with a citation on every answer. It generates no clinical advice of its own, and if something isn't on your site, it says so.
Sensitive topics go to humans
Answer rules route anything you define — symptoms, emergencies, individual clinical advice — straight to a person or an official page, never to an improvised answer.
Anonymous by default
No accounts, sign-ins or personal details are required to use the concierge. Patient privacy is the starting position, not an add-on.
Hosted in your region
Conversation data is stored in Australia or the EU depending on your organisation, and is never used to train AI models.
Learns what patients actually ask
The gap between clinical language and how patients really phrase things becomes visible — and the questions your site can't answer become a content brief.
You might be. The eligibility criteria differ for patients versus clinicians. Which best describes you? If you are a patient, you must be over 18 and have a confirmed diagnosis [1]. If you are a clinician referring a patient, please review the clinical pathway document [2].
What your communications team learns.
Every conversation is a quiet piece of audience research: which conditions people ask about, where clinical language and patient language drift apart, and the topics patients keep raising that your site doesn't yet cover. Those unanswered questions arrive as concrete content briefs.
Give every patient your most knowledgeable staff member.
Book a call and we'll show you Contexto answering questions from a health website like yours — grounded, cited, and safe.
30 minutes, no obligationGrounded answers are also safe answers.
Because Contexto can only draw on content you've approved, it can't leak, invent or contradict. Add regional data residency, anonymous-by-default sessions, GDPR-aligned retention and no model training on visitor data, and you have an assistant procurement can actually sign off.
Healthcare questions, answered
Is Contexto safe to use for medical information?expand_more
Yes, because it never generates medical advice of its own. It only relays what your organisation has already published and reviewed, with a citation to the source page, and it can be configured to route sensitive or individual clinical questions straight to a human. It cannot introduce information from the open internet.
What happens if a patient asks something clinical it shouldn't answer?expand_more
Answer rules you set during onboarding catch defined topics — for example symptoms, dosages or emergencies — and route them to your official guidance or contact points with an honest "I can't advise on that" rather than a guess.
Can it hand off to our staff?expand_more
Yes. Configurable handoff sends the visitor to your chosen contact point — a phone line, a form, or a specific team — whenever a conversation calls for a human.
How does it treat patient privacy?expand_more
Visitors are anonymous by default — no personal information is required to interact. Conversation data is stored in your region and never used to train AI models. See our security and privacy page for the full detail.
Where is the data stored?expand_more
In Australia for Australian organisations and in the EU (Frankfurt) for European organisations. Data does not move between regions.
Which health organisations use it?expand_more
Health partnerships and research bodies across Australia and Europe. Book a call and we'll talk specifics for your organisation.
Ready to turn your website into a conversation?
You’ll be speaking with Marameo Design — 15 years building digital platforms for health, research and university organisations.
30 minutes, no obligation